Refund Policy

This Refund Policy outlines the terms and conditions regarding refunds for services provided by FleetTrack Ireland ("we," "our," or "us"). By purchasing or subscribing to our services, you agree to the terms of this Refund Policy.

1. Software Subscription Services

1.1 Initial Trial Period

Some of our subscription plans include an initial trial period. If you cancel your subscription within this trial period, you will not be charged for the subscription, and no refund will be necessary as no payment has been processed.

1.2 Cancellation of Subscription Services

For monthly subscription plans, we do not provide partial refunds for cancellations mid-billing cycle. If you cancel your subscription, you will continue to have access to the service until the end of your current billing period, at which point your subscription will not renew.

1.3 Annual Subscriptions

For annual subscription plans paid in advance:

• If you cancel within 14 days of the initial subscription purchase or renewal, we will provide a full refund.
• If you cancel after 14 days but before the 6-month mark of your subscription term, we may provide a prorated refund for the unused portion of your subscription, less a 20% administration fee.
• If you cancel after 6 months into your subscription term, no refund will be issued for the remaining unused portion.

2. Hardware Products

2.1 Return Policy for Unopened Products

For hardware products that have not been installed or used:

• You may return unopened hardware products in their original packaging within 30 days of receipt for a full refund of the purchase price.
• Shipping costs for returns are the responsibility of the customer unless the product was delivered damaged or defective.
• A return authorization must be obtained from our customer support team before sending any products back to us.

2.2 Defective Hardware

For hardware products that are defective upon arrival or become defective within the warranty period:

• Defective products will be replaced or repaired under our standard warranty terms.
• If we are unable to repair or replace a defective product, a full refund will be issued.
• Shipping costs for returning defective products within the warranty period will be covered by FleetTrack Ireland.

2.3 Installed or Used Hardware

For hardware products that have been installed or used:

• Once hardware has been installed in a vehicle, it is generally not eligible for return or refund unless it is defective.
• Used hardware that is not defective may be eligible for a partial refund at our discretion, subject to a restocking fee of 30% of the purchase price.

3. Professional Services

3.1 Installation and Training Services

For installation, training, and other professional services:

• Scheduled services that are cancelled more than 48 hours in advance may be eligible for a full refund or rescheduling without penalty.
• Services cancelled less than 48 hours in advance may be subject to a cancellation fee of up to 50% of the service cost.
• Once services have been delivered, they are not eligible for refund unless they failed to meet the agreed-upon specifications.

3.2 Custom Development Services

For custom development and integration services:

• Deposits for custom development work are generally non-refundable once development has begun.
• If a project is cancelled mid-development, you will be billed for work completed up to the point of cancellation.
• Completed custom development work that meets the agreed-upon specifications is not eligible for refund.

4. Exceptions and Special Circumstances

4.1 Service Level Agreement (SLA) Violations

If our services fail to meet the guaranteed uptime or performance metrics specified in your Service Level Agreement, you may be entitled to service credits or partial refunds as outlined in your specific SLA terms.

4.2 Incorrect Billing

If you have been incorrectly billed or charged multiple times for the same service, please contact our customer support team immediately. Billing errors will be promptly corrected, and any overcharges will be refunded in full.

4.3 Exceptional Circumstances

We understand that exceptional circumstances may arise. If you need to request a refund for reasons not covered in this policy, please contact our customer support team. We will review such requests on a case-by-case basis.

5. Refund Processing

5.1 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to arrange an alternative refund method.

5.2 Processing Time

Approved refunds will typically be processed within 5-10 business days. However, the time it takes for the refund to appear in your account depends on your payment provider and may take an additional 5-10 business days.

5.3 Refund Confirmation

Once a refund has been processed, we will send you a confirmation email with the refund details.

6. Dispute Resolution

If you are not satisfied with our decision regarding your refund request, please contact our customer support team to escalate your concern. If we cannot reach a mutually satisfactory resolution, you may pursue the matter through the appropriate channels as outlined in our Terms and Conditions.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

8. Contact Us